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Underfloor Heating UK - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.998% Positive (520 reviews)

Ratings based on data collected by third party reviewing platform.

5
89%
4
9%
3
1%
2
0%
1
1%

Latest Underfloor Heating UK customer service reviews

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Page 24 of 52
Excellent

Trusted Customer
10 February 2018 11:15

Très bon service, garantie du produit en cas de défaut par nouvel envoi.
Respectent leur délai.

Merci beaucoup pour votre très bon commentaire.

Suite à un défaut du premier j'ai reçu un second qui fonctionne très bien

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Excellent

Kathleen Chenery
10 December 2017 23:21

'Efficient service. Good product'

The thermostats were dispatched efficiently and are working perfectly.

Thank you for taking the time to review our service as excellent and efficient.

Now installed and working efficiently

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Bad

Trusted Customer
6 December 2017 06:39

'Unreliable contractor'

No showed 3 times. Did not call with explanation or to reschedule.

Work was resonable when finally done although replacement parts were extremely over priced.

Technician polite and seemed to know what he was doing.

Generally an unreliable contractor. Will not be using you again.

Excellent

Trusted Customer
4 December 2017 06:37

Very helpful telephone call to you that sorted out all my problems.

That is really great to hear, thank you for the really fantastic feedback.

Perfect for what I needed. Easy to set up and use.

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Excellent

Trusted Customer
3 December 2017 20:20

Quick delivery, helpful on the phone regarding enquiries and information.

Thank you for the great feedback.

Excellent

Bernard Jarvis
3 December 2017 14:30

Good advice on phone and came when
you said it would

Great, thank you for the excellent review.

Better than the old version

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Excellent

Trusted Customer
26 November 2017 09:03

First class advice & service.

Thank you very much for the review of our advice and service, we appreciate your comments very much.

No problems from installation

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Excellent

Trusted Customer
22 November 2017 09:02

Very good service. The items I ordered arrived very promptly and when I realised I had to change one item this was handled very efficiently.

If I had any criticism it was the size of boxes and plastic used to send my mirror demistas. Flat packs would be more preferable

Thank you for the really great service review and feedback of the packaging.

As expected, I did not know it was possible to get these but when I found out they are an unexpected bonus to our building project

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Excellent

Roy Lockwood
22 November 2017 08:50

'The service was good quick and efficient'

Your service was very good you’ve always got the parts I need to stop the staff seem friendly and kind and everything is done quickly and efficiently

Thank you for the fantastic feedback of our friendly service and efficiency.

The parts to supply a nicely packaged so they cannot be damaged and from experience I have never ever had a problem with one of the new parts that are purchased

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Excellent

James Henderson
21 November 2017 16:41

Service was second to none. Helped me every way possible

Fantastic, thank you for the great comments of our service.

Service was second to none. Helped me every way possible

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