Underfloor Heating UK - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 89% | |
| 4 | 9% | |
| 3 | 0% | |
| 2 | 0% | |
| 1 | 1% |
Latest Underfloor Heating UK customer service reviews
Trusted Customer
23 October 2016 21:53
'Helpful communications when I phoned for information. Offered assistance over the phone with any setup…'
Helpful communications when I phoned for information. Offered assistance over the phone with any setup problems. In the event this was not needed. Goods arrived promptly and well packaged. I would purchase from this company again. Thank you.
Many thanks for your review.
I am glad that we were able to offer you such good service as we value all of our customers and strive to provide the best customers service that we can.
The DEVIreg Touch programmable thermostat is fantastic and great looking thermostat, and the perfect upgrade or replacement for the 550.
Tracey Morgan
Customer Service Manager
DEVIreg Touch Thermostat - Pure White
A good upgrade from the Devireg 550. Easy to install and setup. Seems to be working fine. Looks smart too!
Trusted Customer
23 October 2016 14:47
'Prompt delivery and keenly priced'
Prompt delivery and keenly priced
Thank you for reviewing us as excellent, and I am very glad that we were able to offer you such a great price.
Tracey Morgan
Customer Service Manager
DEVIreg 130 Floor Sensing Manual Thermostat
Trusted Customer
23 October 2016 09:03
'Very fast service Friendly electrician answered question quickly friendly'
Very fast service Friendly electrician answered question quickly friendly
Thank you for your feedback.
Our friendly, highly-qualified technical electrician Karl is very helpful and we are very lucky to have him.
Tracey Morgan
Customer Service Manager
DEVIreg Touch Thermostat - Pure White
Much Much better than old model it replaced. Easy set up
Trusted Customer
22 October 2016 09:11
'I telephoned to confirm the product I ordered was a direct replacement for my broken part…'
I telephoned to confirm the product I ordered was a direct replacement for my broken part the man was polite and helpful.
That's brilliant thank you for your feedback.
Tracey Morgan
Customer Service Manager
DEVIreg Touch Thermostat - Pure White
Trusted Customer
16 October 2016 11:25
'Excellent service and fast delivery, competitive pricing'
Excellent service and fast delivery, competitive pricing
Thank you for your great feedback. We try our very best to be as competitive as possible and continually strive to improve our customer service.
Tracey Morgan
Customer Service Manager
DEVIreg Touch Thermostat - Pure White
Trusted Customer
16 October 2016 10:28
'First class service from polite and informative staff. Item received next day.'
first class service from polite and informative staff. Item received next day.
Thank you for your feedback.
Our sales team are not only naturally polite, but are also well-trained in product knowledge so as to help all of our customers in getting the right product for our customers individual needs.
Tracey Morgan
Customer Service Manager
DEVIreg Touch Thermostat - Pure White
Up and running.
Trusted Customer
9 October 2016 14:40
'I am really impressed with underfloor heating uk customer service dept , I brought a matt…'
I am really impressed with underfloor heating uk customer service dept , I brought a matt from them but my bank mixed up the payment to them , the lady at UFHeating did everything she could for me and once sorted still made sure i got my delivery to me by the day i needed it . Thank you and would highly recommend them .
Thank you for your great feedback. Our customer services team excel at being helpful and informative and always have your best interest in mind.
Customer Service Manager
Trusted Customer
6 October 2016 11:46
'Good speedy service and excellent technical support from Carl'
Good speedy service and excellent technical support from Carl
Thank you very much for your review and wonderful comments.
We are very lucky to have Karl on our team, as his technical advice and product knowledge really is outstanding.
Tracey Morgan
Customer Service Manager
DEVIreg Touch Thermostat - Pure White
Great product but documentation a bit thin so I'm not sure if I'm using it in the best way possible
Trusted Customer
23 September 2016 09:01
'Easy ordering, good price and extremely fast delivery'
Easy ordering, good price and extremely fast delivery
That's fantastic, thank you very much for your review.
Tracey Morgan
Customer Service Manager
DEVIreg 130 Floor Sensing Manual Thermostat
Does what it says on the box
Trusted Customer
21 September 2016 08:04
'Fantastic'
fantastic
Thank you very much for reviewing us as excellent, we appreciate your feedback.
Customer Service Manager
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