Underfloor Heating UK - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 89% | |
| 4 | 9% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 1% |
Latest Underfloor Heating UK customer service reviews
David Ide, Poole, Dorset
29 October 2023 23:57
'No 1 for service.'
Phoned customer services enquiring about the product ,was promptly answered and was given a reply straight away. Ordered the item which was delivered the next day, as promised for free. That is service at its best.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
10mm Premium Thermal Substrate Insulation Board PCS Delta Board 1200mm x 600mm
The product was as I expected.
Trusted Customer
11 October 2023 10:34
Very quick delivery
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Heater Shop.
Trusted Customer
27 September 2023 07:36
Easy online order process & fast delivery.
Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.
Trusted Customer
21 September 2023 07:22
Sent product out next day
Thanks so much for sharing your experience with us. We hope to see you again soon.
Dave Howard
9 September 2023 09:01
'Generally good, but instructions lacking.'
Generally good, answered 2 email queries very quickly which allowed me to order.
Received my order very quickly with free delivery which is always a service I look for, however although your provider provide a tracker it is not very good and I could not plan my day. As a ref for you I recently used Ikea, who's tracking is second to none.
After opening the Stat, it looks good, but after looking at the used installation instructions I found them lacking, and had to go online to down load more comprehensive instructions.
Thank you for taking the time to leave a review.
We appreciate your kind comments and also the feedback regarding the delivery. We use third party couriers that do have tracking available. I can only apologise if this was not available for your delivery.
We will share this with the team to let them know how we are doing.
DEVIreg Touch Thermostat - Pure White
Good, but tracking limited, and instructions lacking.
Trusted Customer
21 August 2023 12:02
VERY PROFESSIONAL SERVICE FROM CUSTOMER SEERVICES AND FAST DELIVERY
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
10mm XPS Premium Insulation Board (5m² Kit)
GOOD STANDARD PRODUCT GOOD
Trusted Customer
17 August 2023 07:23
Easy and very prompt delivery
Thank you so much for your positive rating for your recent purchase from Heater Shop.
jarnail sandhu
19 July 2023 11:04
such a great service from speaking to staff who advised me in the right direction to payment. Also a great saving. will passo this site on to others
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Underfloor Heating UK.
Ultra Level IT 2 Self Levelling Compound
great price a great product
Michael Hearn
15 July 2023 09:57
I call and spoke to the sales team and places a order and it was here the next day
Fantastic to hear, thank you very much for the really great review.
Trusted Customer
14 July 2023 07:04
'Great service'
Good price ,easy to order with very prompt delivery
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
DEVIreg Touch Thermostat - Pure White
bought with mat ,great service and a good product
DEVIcomfort 100w/m2 DTIR-100 0.5m2 50W Underfloor Heating Mat
good service exactly what was wanted with great delivery