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Underfloor Heating UK - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.998% Positive (520 reviews)

Ratings based on data collected by third party reviewing platform.

5
89%
4
9%
3
1%
2
0%
1
1%

Latest Underfloor Heating UK customer service reviews

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Page 12 of 52
Excellent

Trusted Customer
12 November 2021 10:16

'Efficient service and product reasonable priced'

Easy website, accurate description, good communications, very speedy delivery

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Compact design, reasonable price, easy to install.

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Excellent

Trusted Customer
29 October 2021 15:46

'Prompt delivery with good technical advice'

Prompt delivery of the Devitouch controller and helpful after sales technical advice

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next purchase from us.

I have previously replaced a Devireg 550 Thermostat with this newer controller. It is more efficient and easy to use.

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Excellent

Trusted Customer
29 October 2021 08:35

'Prompt!'

Fast and efficient service.

Thank you for your positive comments about our service.

Pre-programmed for easy set up.

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Excellent

Ian Aitken
27 October 2021 22:12

The item was easy to order and delivered very quickly

Thank you so much for your positive rating for your recent purchase from Heater Shop.

Simple to use and very easy to fit.

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Excellent

Trusted Customer
26 October 2021 07:46

Great service from start to finish

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Heater Shop.

Just the job looks good on the wall

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Poor

Trusted Customer
22 October 2021 22:17

'Delivery expensive and not on time, nothing special'

I did order Self levelling compound. to e careful I did der that materials (20 bags) in 2 weeks in advance
Company called me day before delivery that my material is coming next day - (Friday) and guess what - no one turned up. has u postpone the project, had to wait till Monday, loosing money as customer knock money down and i lost day of work. I did pay 40quid for that delivery and 300 on materials
no sorry no nothing and still had to argue on Monday morning that delivery is not here. useless and definitely I will never use them again
Shame on you

good material, used many times, always good inish

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Excellent

marcus toms
19 October 2021 08:43

'Quick Service'

ordering was very easy and the heating control arrived on time and worked well.

We are incredibly grateful that you took the time out to leave us a 5-Star review.

I replaced my old NRG controller which had failed after 11years of service. it was quick to install and easy to program. great bit of kit and a good price from Underfloor Heating.

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Excellent

Trusted Customer
15 October 2021 08:36

Fast delivery

This is excellent to hear. Thank you for submitting a 5 star review.

Excellent

Colin Marman
15 October 2021 07:43

Great service, I won't hesitate to use again

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Excellent

Trusted Customer
21 September 2021 09:30

'All arrived as described on time'

Everything went well and the items were as expected

Brilliant. Thank you for submitting a great, 5 star review.

Miles easier to use then the 550 these replaced 9 one 550 had failed after 10 years)

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