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Underfloor Heating UK - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.999% Positive (501 reviews)

Ratings based on data collected by third party reviewing platform.

5
89%
4
9%
3
0%
2
0%
1
1%

Latest Underfloor Heating UK customer service reviews

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Page 14 of 51
Excellent

Mike Daly
3 January 2021 09:28

'Good product excellent delivery'

Really great delivery of a reliable and well described product

Thank you very much for taking the time to leave fantastic feedback, it is very much appreciated.

Instructions could be a bit less jargony and more for everyday folk

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Excellent

Peter Rogers
17 December 2020 08:00

'Excellent company to deal with'

Quick delivery, quick and very helpful when I called them to clarify an issue. Very impressed.

Fantastic to hear, thank you very much for your kind words.

Just what I needed, underfloor heating works again. Wonderful.

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Excellent

Roger Norton
8 December 2020 17:43

They sent the products as ordered, well packaged and fast delivery.

This is great to hear, thank you for taking the time to leave such great feedback.

Excellent

Trusted Customer
8 December 2020 08:00

'Quick delivery'

Quick delivery of thermostat and exactly what I required.

Does what is required for the job

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Excellent

Trusted Customer
26 February 2020 19:38

'Replacement thermostat'

Very pleased with the service. Clearly described product which I could see would meet my needs. Well priced and delivered the day after being ordered.

Does the job. Rated at 4 / 5 as the instructions appear to be have been written by someone for who English is not their first language (I think Danfoss is Danish). As a consequence they are not easily understood and the device itself, plus the accompanying App are not as intuitive as we have come to expect.
On the plus side though it was straightforward to install and after a bit of trial and error with the device and App it all works as described.

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Excellent

Jack Madden, Dublin
8 February 2020 07:52

'Would use this site again and would recommend it to friends'

Live chat was good. Website was easy to use. Products arrived on time.

Product was easy to use once installed by electrician. Instructions are well laid out

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Excellent

Trusted Customer
1 February 2020 06:52

Extremely helpful and approachable. Fast and efficient delivery.

Excellent

Trusted Customer
1 February 2020 06:29

Did what you promised Purchase working to our satisfaction

Good

Trusted Customer
27 January 2020 18:26

'Greatservice'

My thermostat arrived the next day, great service

Excellent

Neil Barker, Whitley Bay
29 December 2019 14:05

Both online and telephone information and service was excellent

Thank you very much for the really great review of our service.