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Underfloor Heating UK - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.998% Positive (520 reviews)

Ratings based on data collected by third party reviewing platform.

5
89%
4
9%
3
1%
2
0%
1
1%

Latest Underfloor Heating UK customer service reviews

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Page 14 of 52
Excellent

Mark Dunne
6 May 2021 08:15

'I'll be back!'

Very happy with product ordered, time it took to deliver and service provided.

Thank you for your positive comments about our delivery and service.

Great replacement for the DEVIreg 550.

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Excellent

Trusted Customer
2 May 2021 17:41

'Very fast delivery and well packaged fragile product. Very happy.'

Very fast delivery and well packaged fragile product. Very happy.

Thank you for your positive comments about our service. It is great to hear you are happy with our delivery.

there was a few bumps and cuts in the xps panel,but with how delicate that is,expected

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Excellent

Matt Cheung
26 April 2021 08:57

'Great'

Arrived quicker than expected, exactly what I needed

Fantastic to hear, thank you very much for the really great review.

Excellent

Kenneth Graham, Arbroath
21 April 2021 13:43

Quick and reliable service, good product, def use again

Thank you for your positive feedback. We appreciate your business with us.

Good delivery time and good product, all working well

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Excellent

Richard Brailsford
10 April 2021 09:52

'..'

Did what it said on the tin

Thank you for your positive feedback. We appreciate your business with us.

Worked as the catalogue suggested

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Excellent

Trusted Customer
7 April 2021 11:33

All great and quick delivery. Time will tell how reliable is the heat mat.

Thank you for your positive comments about our service.

Excellent

Trusted Customer
7 April 2021 10:11

'Excellent Customer Service and Purchasing Experience'

Excellent customer service. My questions regarding the item which I subsequently purchased were answered quickly and satisfactorily.

Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.

So far, so good! The thermostat was bought to replace a thermostat which operates in a demanded floor temperature mode. The sensor became unserviceable, meaning that no heat was demanded by the thermostat. The Aube thermostat was purchased as it has an 'Ambient' mode which demands heat with regards to the air temperature of the room to be heated. I was thus able to restore heating to the bathroom without having to rip up tiles and replace the sensor cable.

A quick PS: The thermostat seems to demand heat before the programmed time, but this is the function of the 'Early Start' setting, to ensure that the room has reached the desired temperature by the programmed time. Took me a while to realise what was happening and that it wasn't broken!

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Excellent

Julian Foulkes, Gillingham
23 March 2021 19:16

'Excellent service!'

Best price I could find and free next day delivery. What’s not to like!

Thank you for your positive feedback. We appreciate your business with us.

Best for price and delivery.

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Excellent

Trusted Customer
23 March 2021 07:14

All great.

Thank you for your positive comments about our service.

Excellent

Jaime
21 March 2021 16:08

'Helpful and fast'

Helpful advice to make sure I bought the right item to fix my UFH. Good price and prompt delivery.

Thank you for the positive review. We are glad to hear our customer service team were able to help you in finding the right product.