Underfloor Heating UK - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 89% | |
| 4 | 9% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 1% |
Latest Underfloor Heating UK customer service reviews
Trusted Customer
4 July 2016 21:23
'Extremely helpful service from Liam.'
Extremely helpful service from Liam.
Thank you very much for your feedback. Liam is a fantastic member of the team and I am glad that he was able to be so helpful to you. I will definitely pass on your comments.
Customer Service Manager
Trusted Customer
3 July 2016 21:48
'Fast efficient service although there was a mixed message from courier of delivery expectations'
Fast efficient service although there was a mixed message from courier of delivery expectations
Thank you for taking the time to review us as excellent.
Customer Service Manager
Trusted Customer
28 June 2016 20:44
'I fit wet rooms and have used your company to purchase heat mats for the last…'
I fit wet rooms and have used your company to purchase heat mats for the last six or seven they have all been delivered on time with not a single problem.
I also like the fact that you call after every delivery to make sure that it arrived on time nice touch
Thank you very much for your wonderful comments, your review is very much appreciated and we look forward to working with you again!
Customer Service Manager
2.0sqm DEVImat Kit For Concrete Base Floors
Nothing to say other than it's a very good heatmat
DEVIcomfort 150W/m² DTIR-150 2.0m² 300W Underfloor Heating Mat
Single Sided Utility Duct Tape (50m)
It's tape dose what I need
Superspray Adhesive for Matting (500ml)
Dose what it says on the tin as they say
DEVIreg Touch Thermostat - Pure White
Very easy to use and set it's self up well almost
Trusted Customer
14 June 2016 08:18
'Great service and delivery'
Great service and delivery
That's great, thank you for reviewing the fantastic Aube TH232 programmable thermostat.
Tracey Morgan
Customer Service Manager
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
A replacement for a faulty item that is some years old
Trusted Customer
8 June 2016 19:59
'Excellent'
excellent
Fantastic, thank you for reviewing us and the DEVIreg 132 Floor & Air Sensing Thermostat as excellent.
Tracey Morgan
Customer Service Manager
DEVIreg 132 Floor & Air Sensing Manual Thermostat
excellent
Trusted Customer
7 June 2016 11:20
'Good part identification and ordering'
Good part identification and ordering
Thank you very much for taking the time to review the DEVIreg Touch Programmable Thermostat.
Tracey Morgan
Customer Service Manager
DEVIreg Touch Thermostat - Pure White
Correct part arrived on time and works beautifully
Trusted Customer
5 June 2016 11:25
'Very quick delivery. Thought we had problem with the controller so phoned to report. Immediate…'
Very quick delivery. Thought we had problem with the controller so phoned to report. Immediate help and a new unit sent out and arrived next morning. Our Fitter then found the original was in fact OK so did not need to return it for refund. Phoned company to ask if they wanted me to return the replacement or we could keep it for next project. They were happy for me to do either. We will indeed be buying from this company again when we do the kitchen floor later this year. Thank you
Fantastic, thank you for your great comments, they are very much appreciated and we look forward to working with you again!
Tracey Morgan
Customer Service Manager
DEVIreg Touch Thermostat - Pure White
We have used this product for our conservatory some 13 years ago and never had any problems. This latest purchase is for our new bathroom with wet room style shower. The heating is working perfectly and currently set at comfort heating level which just makes walking on tiles pleasant when in bare feet. Will always aim to use this make as it has showed to be reliable and easy to fit.
Trusted Customer
28 May 2016 08:16
'Knowledgeable staff when I called to ask a few questions. Product arrived within 24 hours…'
Knowledgeable staff when I called to ask a few questions. Product arrived within 24 hours of ordering and communication regarding the progress of the order/ delivery was superb. Topped off with a phonecall to ensure that I had received the product okay. Would definitely use again.
Thank you for your kind words we appreciate it very much. Customer service is very important to us - enabling us to ensure that all of our customers are kept happy and up to date.
Tracey Morgan
Customer Service Manager
Trusted Customer
9 May 2016 14:07
'Excellent service and product'
excellent service and product
Thank you for your excellent review of the DEVIcomfort Underfloor Heating Kit, it is appreciated very much.
Tracey Morgan
Customer Service Manager
3.0sqm DEVImat Kit For Timber Base Floors
DEVIcomfort 100W/m² DTIR-100 3.0m² 300W Underfloor Heating Mat
DEVIreg Touch Thermostat - Pure White
Trusted Customer
8 May 2016 19:13
'Good advice given over the phone on type of thermostat needed and quick next day…'
Good advice given over the phone on type of thermostat needed and quick next day delivery.
Thank you for taking the time to review the Harmoni 50 Touchscreen thermostat, it is a fantastic product.
Tracey Morgan
Customer Service Manager
Harmoni 50 Touchscreen Programmable Thermostat
Easy to install and set up.