Underfloor Heating UK - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 89% | |
| 4 | 9% | |
| 3 | 0% | |
| 2 | 0% | |
| 1 | 1% |
Latest Underfloor Heating UK customer service reviews
Trusted Customer
8 November 2015 17:03
'Didn't have product I was looking for but offered replacement part at discount'
Didn't have product I was looking for but offered replacement part at discount
Thank you for your feedback. We are glad that we were able to offer you a great alternative. If you need any further assistance, please do not hesitate to contact us on 01473 559087.
Hannah Boother
Customer Service Manager
DEVIreg Touch Thermostat - Pure White
Slightly more complicated than I was looking for and not yet clear about all functions
Trusted Customer
6 November 2015 12:56
'Excellent telephone advice.'
Excellent telephone advice.
Thank you for your feedback.
If you need any further advice or assistance we are happy to help.
Hannah Boother
Customer Service Manager
Trusted Customer
2 November 2015 14:24
'Good service - quick free delivery - no problems'
good service - quick free delivery - no problems
Thank you for your review. If you need us for anything in the future please do not hesitate to contact us.
Hannah Boother
Customer Service Manager
DEVIreg 130 Floor Sensing Manual Thermostat
this unit seems fine - the first one lasted 4 years - hoping this one lasts longer!
Trusted Customer
1 November 2015 10:11
'Excellent next day service'
Excellent next day service
Thank you for your great feedback. We are glad that the replacement was a good alternative. Don't forget you can call us at any time in the future if you need any help or advice.
Hannah Boother
Customer Service Manager
DEVIreg Touch Thermostat - Pure White
Was a replacement for as Devireg 550, much easier to program but not a direct replacement.
Trusted Customer
31 October 2015 08:18
'Package arrived as promised-within 24 hours and bang on time.Would not hesitate to recommend this…'
Package arrived as promised-within 24 hours and bang on time.Would not hesitate to recommend this company and its service to any future purchaser.
Thank you very much for reviewing us and for your recommendations.
Hannah Boother
Customer Service Manager
Danfoss DEVIreg 550 Timer & Thermostat, Programmable (White)
No problems so far.
Trusted Customer
30 October 2015 17:04
'Good'
good
Thank you, we appreciate you taking the time to review us.
Hannah Boother
Customer Service Manager
eCable 20-80 - 1620w
good
Trusted Customer
30 October 2015 09:32
'Fantastic product, and a superb service.'
Fantastic product, and a superb service.
Thank you for your feedback, we very much appreciate it.
Hannah Boother
Customer Service Manager
Trusted Customer
27 October 2015 11:24
'Conservatory Collections has been using Underfloor Heating UK for many years and their service is…'
Conservatory Collections has been using Underfloor Heating UK for many years and their service is consistently excellent. Highly recommend this company. Staff are professional, helpful and friendly at all times.
Thank you very much for taking the time to write your kind review.
If you need us for anything in the future please do not hesitate to contact us.
Hannah Boother
Customer Service Manager
Elements eStat763 7 Day Programmable Thermostat Switchable Sensing
Metal Fixing Strap
Single Sided Utility Duct Tape (50m)
eCable 20-125 - 2530w
eCable-20 11-12sqm 2530w Kit
Flexible Conduit for Floor Sensing Thermostat per Metre
Trusted Customer
27 October 2015 11:16
'Very knowledgeable , courteous and professional staff. Quick telephone response, next day neatly packed delivery…'
very knowledgeable , courteous and professional staff. Quick telephone response, next day neatly packed delivery ,followed by phone call to see if everything is to my satisfaction. Well done!
Please do not change your habits and join brigades of horrible on line companies selling rubbish, do not responds to queries and keep ones refunds for a long time.
Thank you for restoring my faith and I wish you all the best in your future business ventures.
Thank you very much for your kind review and appreciation of all of our hard work and commitment. We have no intention of changing and wholly appreciate that customer service, competent logistics and quality technical advice all contribute to the success of our business and customer satisfaction.
Hannah Boother
Customer Service Manager
Trusted Customer
27 October 2015 08:41
'Very good selection of products and fast delivery.'
Very good selection of products and fast delivery.
Thank you for your great review on the DEVIreg 532, and on our fast free delivery.
Hannah Boother
Customer Service Manager
DEVIreg 532 Floor & Air Sensing Manual Thermostat
Easy to install and simple to use.