Underfloor Heating UK - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 89% | |
| 4 | 9% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 1% |
Latest Underfloor Heating UK customer service reviews
Trusted Customer
23 November 2015 11:40
'Good communications when the Devi regulator I wanted was out of stock. Next product up…'
Good communications when the Devi regulator I wanted was out of stock. Next product up at no cost to me. Fast delivery.
Thank you for your comments.
We apologise that the DEVI 550 was out of stock, however the DEVI Touch is a fantastic replacement and upgrade. We hope that you are happy with the DEVI Touch and if you need any assistance or advice in the future, please do not hesitate to contact us.
Hannah Boother
Customer Service Manager
Trusted Customer
22 November 2015 13:21
'Had item online, phoned up to check availability and realised it was possible to collect…'
Had item online, phoned up to check availability and realised it was possible to collect same day, so collected in person. All staff very nice and helpful. Would use again.
Thank you for your review.
Unfortunately base plates are different, so any old base plate would need to be removed regardless of the thermostat compatibility, although the connections are the same and compatible with your old DEVI 550. It is compatible, but the compatibility also refers to the existing floor sensor/probe.
If you need any clarification, help or advice we are happy to help, please call us on 01473 559087.
Hannah Boother
Customer Service Manager
Trusted Customer
22 November 2015 09:30
'Great next day service.'
Great next day service.
Thank you for leaving positive feedback.
The DEVIreg touch programmable thermostat is a really great thermostat and a fantastic upgrade, we are really pleased that you are happy with it.
Hannah Boother
Customer Service Manager
DEVIreg Touch Thermostat - Pure White
Easy to fit upgrade.
Trusted Customer
20 November 2015 12:24
'Great delivery service'
Great delivery service
We appreciate your comments very much.
Our logistics team and couriers work very hard together to ensure everything gets delivered on time, every time.
Hannah Boother
Customer Service Manager
Trusted Customer
14 November 2015 08:13
'Very helpful and knowledgeable person. Sad the courier let them down'
Very helpful and knowledgeable person. Sad the courier let them down
Thank you for taking the time to comment.
Unfortunately for our couriers on this occasion means beyond their control meant that they were not able to fulfill their obligations. Please note that this was a one off and that our couriers will be ready for any new orders that you may wish to place through us.
Hannah Boother
Customer Service Manager
Trusted Customer
12 November 2015 11:28
'Hi a surface box should be sent with the stat . also a room sensor…'
hi a surface box should be sent with the stat . also a room sensor should also be sent as an option to the floor sensor . this stat was a replacement for he 520 unit which was installed 11 years ago by an in house electrical contracter not us . it was not possible to rep[lace the flooor sensor with the new one supplied as we had no acces to the sensor it is in the fllor bed in a condit for life . it works at present but can a room sensor replace it if it fails please let me know asap
Thank you for your review.
I think it would be best to contact us for technical advice on 01473 559087 (ask to speak to Karl) and we will help you sort this out.
If there is ever a query on how to use one of our products, please do not hesitate to contact us directly as we are more than happy to help with our expert technical advice.
Hannah Boother
Customer Service Manager
DEVIreg 530 Floor Sensing Manual Thermostat
please seee above
Trusted Customer
12 November 2015 08:28
'Always efficient when asking for a quote and also very efficient with delivery,s.'
Always efficient when asking for a quote and also very efficient with delivery,s.
Thank you very much for your great review. We appreciate returning customers and hope that our service continues to impress.
Hannah Boother
Customer Service Manager
eMat Pro 100-1.5
Elements eStat763 7 Day Programmable Thermostat Switchable Sensing
eMat Pro 100-1.5kit
We have had no problems with any of the products purchased
eMat Pro Manual
Flexible Conduit for Floor Sensing Thermostat per Metre
Single Sided Utility Duct Tape (50m)
Superspray Adhesive for Matting (500ml)
Trusted Customer
11 November 2015 21:21
'Delivered as promised'
Delivered as promised
Thank you for your feedback. We like to keep our promises and strive to deliver great service.
Hannah Boother
Customer Service Manager
DEVIreg Touch Thermostat - Pure White
Unit is not capable of having it's display offset to agree with a room thermometer
Trusted Customer
10 November 2015 15:44
'Delivery was promised for Friday 6th. Nothing arrived. It was then promised for Monday 9th.…'
Delivery was promised for Friday 6th. Nothing arrived. It was then promised for Monday 9th. I phoned the firm delivering and they had lost the parcel! It then arrived on the 10th. Not a major issue juts annoying.
Hi Jeremy Thank you very much for your feedback we try to use the very best logistics carriers for our products but very occasionally parcels go missing and have to be resent which seems the case in with your delivery.Obviously I apologies for this and certainly hope you are happy with your product now thanks again for your business.
Customer Service Manager
Paul Frost
DEVIreg Touch Thermostat - Pure White
Trusted Customer
8 November 2015 17:03
'Didn't have product I was looking for but offered replacement part at discount'
Didn't have product I was looking for but offered replacement part at discount
Thank you for your feedback. We are glad that we were able to offer you a great alternative. If you need any further assistance, please do not hesitate to contact us on 01473 559087.
Hannah Boother
Customer Service Manager
DEVIreg Touch Thermostat - Pure White
Slightly more complicated than I was looking for and not yet clear about all functions